A message from Gabriela Pueyo, General Manager of DentalCarePlus and Bupa Dental Care
It’s fair to say that, in the last few months, we’ve all been affected in some way by Coronavirus. From being in ‘lockdown’ to social distancing and generally adapting to a different way of life, it’s been an unusual and challenging time for us all.
But we’re delighted that our implant centres are open again to care for our patients and their oral health. Please visit your local clinic’s page for further information and contact details.
Keeping you safe when you visit us
We completely understand you may be more nervous about visiting us than normal.
The truth is, your visit will be different. There will be more safety measures in place and consequently, our implant centres will feel more ‘clinical’. Our implant dentists and support staff will be wearing more safety clothing and face wear, and our reception teams will be behind screens and wearing masks too.
We’ll also ask you to use hand sanitiser and wear a face mask while in the clinic (these will be provided), but it’s only for everyone’s protection.
We hope to see you again soon
Please give us a call if you want to discuss your implant treatment, book a consultation or to simply get some more reassurance about the safety measures we’ve put in place – this is an unusual time for everyone and we’re here to put you at ease.
We also ask that you do not visit your local implant centre in-person without a pre-arranged appointment. We could be treating a ‘vulnerable person’, so we need to make sure we don’t have too many people in the clinic at the same time.
When you do visit us, we ask that you follow a few simple steps – our teams will explain everything to you when you book, but please take a look at these before you arrive and watch our short video.
What to expect – Keeping you COVID-19 safe
Our COVID-19 safety tariff
Our clinicians have always worn personal protective equipment (PPE) to treat you, but since the COVID-19 outbreak, the demand for PPE has increased costs dramatically. In addition, the Government has advised that enhanced PPE must be worn.
Unfortunately, we’ve had to introduce a safety tariff that will be applied to each appointment, adjusted to the level of PPE required for your treatment.
We have introduced a separate tariff (as opposed to rolling out a blanket price rise across all treatments), so you can clearly see how much the enhanced PPE costs.
This is a temporary measure. We are committed to keeping costs to a minimum and hope to reduce this further as the cost for PPE reduces, or the need for enhanced safety measures decreases or are no longer needed.
Stay safe and we look forward to seeing you soon.
Gabriela Pueyo, General Manager, Bupa Dental Care and DentalCarePlus
Coronavirus (COVID-19) and DentalCarePlus FAQs
We’re delighted that all our implant centres are open again for face-to-face care. We understand you may have some questions, so we’ve put together the answers to some of the most commonly asked, relevant to both existing or new patients who may be looking for help.
1. Is DentalCarePlus open for ‘normal’ care?
All our implant centres are now open for face-to-face care.
Please visit your local clinic’s page to find their contact information.
We kindly ask that you do not visit your local centre in-person without a pre-arranged appointment.
2. Can I make a new appointment?
Our implant centres are open and are booking in new consultations.
We’ll be asking every patient that visits us to follow a few simple steps – our teams will explain everything to you when you book. Please also read our COVID-19 safety charter for a summary of all the additional new measures we have put in place to keep you safe.
3. Are you accepting new implant patients?
Yes, the majority of our implant centres are accepting new patients and scheduling in new consultations. Please contact your local centre to enquire about availability.
4. I’m in the middle of implant treatment, what support is available?
We understand it’s a difficult time for patients who have been unable to attend follow-up appointments for their implant treatment.
Our dental implant centres are now open again for emergency care and consultations. We will be contacting patients and talking to you about your treatment. If you’re eager to speak to us, please get in touch with your local centre.
Whether you’re an existing patient or new to us, if you need any support, you can get in touch with one of our implant centres and one of our implant dentists will try their best to help.
5. Is it safe to visit a dental implant centre while some COVID-19 restrictions are still in place?
Following the COVID-19 outbreak, we’ve taken the essential decision to put extra patient protection measures in place based on the best available evidence. It’s to ensure your safety so you can continue to visit our dentists with full peace of mind.
So, when you next come to visit us, there will be some additional safety enhancements – find out more in our COVID-19 safety charter .
We’ll be asking every patient that visits us to follow a few simple steps – our teams will explain everything to you when you book.
If you’re nervous about what to expect when you next come into practice, please watch our what to expect video which will talk you through the new safety measures in place to keep you safe.
6. Do I need to do anything before I come to a DentalCarePlus centre?
To protect you and our teams, there are a number of new safety measures we’ve introduced and would like you to follow if you’re visiting one of our implant centres. Please see our COVID-19 safety charter for further information.
You can also watch our what to expect video which will talk you through the new safety measures in place, to keep you safe.
7. I’m nervous about visiting an implant centre, what can I expect?
We completely understand you may be more nervous about visiting your implant centre than usual.
The truth is, your visit will be different. There will be more safety measures in place and consequently, our implant centres will feel more ‘clinical’. Our dentists and support staff will be wearing more safety clothing and face wear, and our reception teams will be behind screens and wearing masks too. We’ll also ask you to use hand sanitiser and wear a face mask while in practice (these will be provided), but it’s only for everyone’s protection. You’ll still get the same quality service you’re used to, with the same friendly faces.
Our what to expect video above clearly outlines the new measures we’ve taken to keep you, and us, COVID-safe. Let the centre know if you’re particularly anxious, and they will do their best to look after you once you arrive.
8. I fall into the ‘vulnerable people’ category and need to visit DentalCarePlus, what shall I do?
When you make an appointment, please let the team know you fall into the ‘vulnerable people’ category and what, if any, extra assistance you need when you visit us.
You may also be reassured to know that we’ve introduced extra safety measures to keep everyone as safe as possible – please take a look at our COVID-19 safety charter or watch our what to expect video for full details.
Our implant centres are still providing telephone support and advice, so give us a call and one of our implant dentists will do their best to help you.
9. I’m a vulnerable person in self-isolation and have a problem with my implant. What should I do?
Many implant centres are providing telephone support and advice. So, whether you’re an existing patient or your normal practice is closed, find your local DentalCarePlus practice and give us a call. Our implant dentists will do their best to help you.
If the dentist offers you a prescription over the phone, this will be sent to your local pharmacy, and another person can collect this on your behalf.
10. What should I do if I have a problem with my implant?
If you have a problem with your implant, please call your local practice to speak to an implant dentist. We can book you in if needed and provide telephone support and advice.
Appointments MUST be made in advance. Please do not arrive at a centre without a prior appointment.
Patients should visit A&E if they have jaw swelling that is causing difficulty in breathing or swallowing, uncontrolled bleeding or facial trauma.
11. I’m paying for my treatment using finance and am concerned about ongoing payments. What support is available to me?
If you are mid treatment and are worried about a change in your financial situation due to COVID-19, contact your credit provider and ask them to explain your options.
The health, wellbeing and safety of our patients, their families and our people remain our top priority at DentalCarePlus. We’d like to thank our patients for their understanding during this unusual time.
If you’re experiencing a problem with your implants, find and contact your local implant dentist who can offer telephone support and advice to patients and arrange a face-to-face appointment if emergency care is needed.
Want to find out more about DentalCarePlus?
- For any questions – from prospective patients or referring dentists – please don’t hesitate to contact us!
- To read through some DentalCarePlus testimonials, click here …
- For any dental implant cost questions – call to speak to a treatment coordinators
- If you are a dentist who does not place implants and are looking for a dentist experienced in the full range of dental implant treatments – including complex and full arch cases and remedial treatments, contact us!